Refund policy

At HarloHome, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right.

30-Day Return Window
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition as received — unused, undamaged, and in its original packaging.

How to Start a Return
Email us at support@harlohome.com with your order number and reason for return. We'll respond within 24 hours with return instructions and a prepaid return label where applicable.

Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately at support@harlohome.com and we'll resolve it at no cost to you — no return required for damaged items in most cases.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the credit.

Non-Returnable Items
Items that are damaged due to misuse, missing original packaging, or returned after the 30-day window may not be eligible for a refund.

Exchanges
The easiest way to exchange your item is to return the original and place a new order once the return is accepted.

Questions? Reach us anytime at support@harlohome.com. We typically respond within 24 hours.